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Frequently Asked Questions

How long do your perfume oils last?

Our perfume oils typically last 18-24 hours on the skin, depending on your skin type and application method.

How should I apply perfume oils?

Every order comes with a “How to Use” and “How to Store” guide, be sure to follow it! Remember, a little goes a long way!

Do you offer international shipping?

Currently, we only ship within Nigeria. We're working on expanding our shipping options soon.

What's the difference between perfume oils and alcohol-based perfumes?

Perfume oils are more concentrated, longer-lasting, and don't contain alcohol which can dry out skin.This makes them suitable for all skin types especially sensitive skin.

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Shipping Policy

Delivery Timeframe

Orders are processed within 1-2 business days. Delivery typically takes 2-5 business days within Lagos and 3-7 business days to other states.

Shipping Fees

Orders incur a 3,000-8,000 flat rate shipping fee depending on location.

Delivery Areas

We deliver to all states in Nigeria. Some remote areas may require additional delivery time.

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Return Policy

Return Window

You may return unopened, unused products within 3 days of delivery for a full refund.

Conditions

Products must be in their original packaging with all seals intact. We cannot accept returns of opened perfume oils for hygiene reasons.

How to Return

Contact our customer service to initiate a return. You'll be responsible for return shipping costs unless the return is due to our error.

Refund Process

Refunds are processed within 3 business days after we receive and inspect the returned item.

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Privacy Policy

Information Collection

We collect personal information you provide when you make a purchase, create an account, or contact our customer service.

Use of Information

Your information is used to process orders, improve our services, and communicate with you. We never sell your data to third parties.

Data Security

We implement security measures to protect your personal information, including encryption and secure servers.

Cookies

Our website uses cookies to enhance your shopping experience and analyze site traffic.

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Terms & Conditions

Order Acceptance

All orders are subject to product availability. We reserve the right to refuse or cancel any order.

Pricing

Prices are subject to change without notice. We're not responsible for typographical errors in pricing.

Product Descriptions

We strive for accuracy in product descriptions but cannot guarantee that all descriptions are complete or error-free.

Limitation of Liability

Salvescents shall not be liable for any indirect, incidental, or consequential damages resulting from product use.